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Contact FAQs
Frequently Asked
Questions about Support & Contact
Find quick answers about our support hours, response times, and communication channels.
Ask your questionOur helpdesk operates Monday to Friday, 8 AM to 6 PM. For urgent situations outside these hours, please call us directly on +251 901 44 11 11.
For standard inquiries, we aim to respond within 2–4 business hours. For critical system outages, our engineering team prioritizes rapid escalation and will contact you as soon as possible.
Yes, while 90% of issues are resolved remotely, we dispatch field engineers immediately for physical hardware or network failures.
Our primary operations and data centers are located in Addis Ababa, Ethiopia, allowing us to serve enterprises nationwide.
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